Returns & Exchanges – GLS Clothing

Returns & Exchanges

If you are not fully satisfied with your order, we give our UK customers up to 30 days (after the receipt of goods) to return the product(s) to us for a REFUND or EXCHANGE FOR A SIZE CHANGE ONLY after trying them on. We only authorise returns that are returned in the same condition as received, with original tags attached and placed back in original packaging. Products must be returned to us in a re-saleable condition (i.e. with no visible wear and tear/damage). Boots have to be packaged, if they are taped over and not covered we will deduct 10% to replace the box.
Please note – UNDERWEAR is non-returnable due to hygiene reasons

Please note if you return your items outside of the 30 day return period, the item/s will be returned back to you.

*If tags have been removed or tampered with in any way - this deems the item non-returnable/refundable*
 
We allow customers to return items and will send one exchange (for a SIZE CHANGE ONLY) out free of charge to UK addresses (ROI Customers please place €5 in along with the parcel to cover part cost) We are not able to exchange an item more than one time. The item/s will be refunded to you for you to re-order if this is necessary.
 

UK Customers - how should I return my parcel ?
Send the item to:
Sharma Industries ltd.
51 dock street
Strabane
Co.Tyrone
BT828EE

Along with order number, size needed/reason for return.

IF A PARCEL IS RETURNED WITHOUT PAPERWORK ENCLOSED WITH THE GOODS, IT IS IMPOSSIBLE FOR US TO IDENTIFY THE SENDER IN ORDER TO ISSUE A REFUND/EXCHANGE FOR THE PARCEL
 


We strongly recommend using a trackable method to send items back to us, such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives you a tracking number.
We recommend this, because if items get lost in the normal post, we regret we are not responsible for any lost items. Using a tracked service will enable you to claim from your chosen delivery company in the unfortunate circumstance that a parcel may go missing.
Please keep your postage receipt safe until your return has been processed.
Your refund for the total RRP value of the returned item/s (excluding original postage paid this also includes Free delivery ( UK & ROI customers minus £5 or the postage originally paid irrespective if postage is paid for/Free) will be issued to the payment method used to pay originally for the item.
We aim to process returns within 48 working hours of receiving them. Please note, PayPal transactions can take up to 24 hours and credit/debit cards may take up to 7 working days to clear into your account. Refunds will be made to the account used to make the original purchase ONLY
If after 30 working days of returning your item you have not been refunded, please contact us at glsworkwear@outlook.com along with order number
 
Return Address -
Sharma Industries ltd.
51 dock street
Strabane
Co.Tyrone
BT828EE
We regret that we do not provide free returns labels, so return postage is at the customers expense. We do however send one exchange free of charge to you.



 
We do not store personal or financial information in the processes of payment, nor did we share this information with 3rd parties

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